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Surveys & Policy Research

Understand what users abroad really need. Collect structured feedback to shape better policies and services.

Why This Matters

Policymakers often lack direct input from users living abroad. Traditional surveys sent via email have low response rates, and the people who do respond may not represent the broader community. Buitenland Loket gives you access to an engaged audience that is already using the platform for their daily needs, resulting in higher participation and more representative data.

Response Rate Comparison
Email Newsletter12%
Social Media5%
Buitenland Loket68%

How It Works

Through the management portal, government institutions can create surveys with various question types: multiple choice, rating scales, open text, and more. Surveys can be targeted to specific countries or published globally. Results are collected anonymously and presented in a clear dashboard with charts and exportable data.

Survey Builder
Question 1 / Multiple Choice
How would you rate the passport renewal process?
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2
3
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5
Question 2 / Open Text
What could we improve?
Free text response...
+ Add Question

From Data to Policy

Survey results help you identify patterns and trends that might otherwise go unnoticed. Whether it is understanding barriers to consular services, gauging satisfaction with current communication, or exploring new service needs, the data you collect feeds directly into evidence-based decision making.

Survey Results Dashboard
1,247
Responses
4.2/5
Avg. Score
89%
Completion
Top Concerns
Healthcare navigation72%
Tax obligations65%
Visa extensions48%
Banking access31%

Real-World Examples

See how this feature works in practice.

Consular Service Satisfaction
An embassy surveys users about their recent passport renewal experience, asking about wait times, communication clarity, and overall satisfaction. The results highlight that online appointment booking would significantly improve the process.
Crisis Preparedness Assessment
The Ministry of Foreign Affairs surveys users in earthquake-prone countries about their emergency preparedness, awareness of embassy services, and preferred communication channels during crises.
Community Needs Analysis
A consulate in Southeast Asia surveys the Dutch community about their biggest challenges, discovering that healthcare navigation and tax obligations are the top concerns, leading to targeted information campaigns.

Key Benefits

Higher response rates through an engaged user base
Anonymous data collection by default
Target surveys to specific countries or regions
Multiple question types supported
Visual dashboard for results analysis
Export data for further research

Want to see surveys & policy research in action?

We would be happy to walk you through a live demo and discuss how this feature can support your institution.