Complaints & Corrections

Something not right? Let us know.

We take data accuracy seriously. If you represent a government institution and have identified incorrect, outdated, or misleading information on our platform, please let us know so we can investigate and resolve it.

Our complaint process

Every complaint is reviewed by our team. We follow a structured process to ensure accurate and timely resolution.

Submit

File your complaint using the form below. Provide as much detail as possible, including links to the content in question.

Review

Our team reviews the complaint within 3 business days. We verify the claim against official sources and our internal data.

Action

If the complaint is valid, we correct or remove the content. For complex cases, we may reach out for additional information.

Response

You receive a written response outlining what was found and what action was taken. We close the case or escalate if needed.

3 business days

Initial review and acknowledgement of your complaint within 3 business days of submission.

Written resolution

Every complaint receives a written response, regardless of the outcome. We explain what was found and what action was taken.

Escalation path

If you are not satisfied with our response, you can request an escalation. We take every complaint seriously.

What can be reported

We can help with

Incorrect government contact information
Outdated travel advisories or regulations
Misleading content from partner organizations
Incorrect country-specific information
Broken or outdated API data from official sources
Content that misrepresents government services

Outside our scope

Individual user disputes (use our app support)
Content on external websites loaded via webviews
Issues with third-party services or partners directly
General feedback or feature requests
Political or editorial disagreements

Submit a complaint

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